Delivery & Payment
Shipping 25 RON · free on orders over 399 RON · pay by card online or cash on delivery.
1. Delivery area
We deliver by courier throughout Romania. For deliveries outside the country, or for wholesale and foodservice orders, please write to contact@ormelia.ro.
2. Shipping costs
| Order value | Shipping |
|---|---|
| Under 399 RON | 25 RON |
| 399 RON or more | Free |
3. Delivery time
You will receive a confirmation email with your order code immediately after placing the order, and the courier will call you before delivery. For that reason a phone number is required at checkout.
- Processing: 1–2 working days from order confirmation.
- Transport: generally 1–3 working days from dispatch.
4. Payment methods
You can pay by card online or cash on delivery. Card payments are processed by NETOPIA FINANCIAL SERVICES S.A. (NETOPIA Payments), an authorised payment institution, on their own secure pages: you enter your card details there and they never reach this site. We are told only whether the payment succeeded, for how much, and its transaction reference. Cash on delivery is paid to the courier at the moment of delivery.
5. Receiving your parcel
We recommend checking the parcel in the courier's presence. If the packaging is visibly damaged you may refuse the parcel or ask for a damage report to be drawn up. You can write to us at any time at contact@ormelia.ro, attaching photographs.
6. Undelivered or refused orders
If a parcel is returned because the recipient could not be contacted or unjustifiably refused delivery, we may ask you to cover the return shipping cost for any re-dispatch.
7. Storing the products
- Olive oil: in a cool, dark place, away from direct light and heat. Close the bottle well after use.
- Olives: keep in their own brine; refrigerate after opening.
8. Returns
Full return conditions are described in our Returns Policy (14-day right of withdrawal).